16. Agency Arrangements

Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other supplier through the company shall insofar as they are supplies to the hirer, be binding on the hirer as if he had directly contracted such services and the hirer shall indemnify the company against loss, claim, damage or award in respect of a breach of such suppliers terms and conditions brought about by the hirer's or passengers actions.

17. Package Travel Regulations

If the hirer organizes other elements of a package in addition to the provision of transport, the hirer may be defined as an 'organiser' or a 'retailer' for the purpose of the Packing Travel, Package Holidays, and Package Tours Regulations and as such may be required to comply with the provisions of those regulations. In this instance, the company cannot accept any liability that may be incurred for the loss, claim, damage or award in respect of a breach of such regulations brought about by the hirer's actions.

18. Passenger's Property

•            All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts the driver shall be the sole judge as to whether and to what extent passenger's property is carried. Large bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements.

•            The company accepts any personal property of the hirer and their passenger's on the understanding that it will take reasonable steps to avoid loss or damage to the property. The hirer should notify the company or the driver of items of exceptional value, that are to be carried on the vehicle. It is the hirer's responsibility to minimize risk of loss when property is left unattended, no responsibility is accepted for unattended property left by passenger’s except in lock or secured luggage compartments ( where provided).

•            The company's liability for loss and damage to property, however caused, is limited to one hundred pounds per bag or package with an overall limit of five hundred pounds (overall claim value) maximum per passenger, it is the responsibility of the hirer to ensure that items over this value are insured separately for loss and damage.

•            All article of lost property recovered from the vehicle will be held at the company’s premises where the vehicle is based, and will be subject to the current Passenger Service Vehicle (Lost Property) Regulations. The company will provide details of this legislation upon request.

19. Conduct of Passenger's

•         The driver is responsible for the safety of the vehicle at all times, and such may remove any passenger whose behaviour prejudices the safety of the vehicle and other passenger's or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.

•            Where the hire is to a sporting event, the hirer should be aware of the legal requirement relating to alcohol, contained in the Sporting Events (control of Alcohol) Regulations 1995, and the conditions of entry to race courses as laid down by the Race Course Association Limited. The company will provide details of these restrictions on request,

20. Complaints

In the event of complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the completion date of the hire.

 

21. Notices

No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.

22. Refreshment and Alcoholic Drinks

Other than on a vehicle fitted expressly for that purpose, food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the company.

Our Terms & Conditions

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